Privacy Policy

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Wood Violet Mercantile LLC (“Wood Violet Mercantile,” “WVM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from woodvioletmercantile.com (the “Website”).

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you interact with our Website, we may collect information such as:

• Name

• Billing and shipping address

• Email address

• Telephone number, if provided

• Order and purchase information

• Products purchased

• Payment and transaction information

• Customer service communications

• Information you voluntarily provide through forms, reviews, or other Website features

• Information about how you use our Website, including certain device, browser, IP address, and website activity information

We do not intentionally request or collect sensitive personal information unless it is necessary for a specific purpose and you voluntarily provide it.

2. How We Collect Information

We may collect information when you:

• Place an order

• Create or use an account

• Subscribe to emails or other communications

• Contact us

• Submit a form

• Participate in a promotion or other Website feature

• Browse or interact with our Website

Some information is also collected automatically through cookies and similar technologies used by our Website and service providers.

3. How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Process payments

• Ship products and provide tracking information

• Communicate with you about your order

• Respond to questions and customer service requests

• Process returns, refunds, cancellations, and other order-related requests

• Send requested marketing or promotional communications

• Maintain and improve our Website and services

• Prevent fraud, abuse, and unauthorized activity

• Maintain the security of our Website

• Comply with applicable legal, tax, accounting, and regulatory requirements

We do not sell your personal information as a business practice.

4. Payments

Payments made through our Website are processed through third-party payment processors made available through our ecommerce platform.

We generally do not receive or store your complete payment-card number. Payment information is processed by the applicable payment provider according to its own privacy policy and security practices.

5. Wix and Other Service Providers

Our Website is hosted and operated using Wix. Wix provides ecommerce, website hosting, payment, security, and related services that allow us to operate our online store.

Wix may collect and process information about Website visitors and customers as necessary to provide its services. Wix's privacy practices are governed by its own Privacy Policy.

We may also use third-party service providers to help operate our business, including payment processors, shipping and shipping-label services, email services, analytics services, and other business tools.

These providers may receive information necessary to perform services on our behalf, such as your name, shipping address, email address, order information, or tracking information.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us, except as permitted by applicable law.

6. Shipping Information

When you place an order, we may provide your name, shipping address, email address, order details, and other necessary information to shipping providers or shipping-related services so that your order can be prepared, labeled, tracked, and delivered.

7. Cookies and Similar Technologies

Our Website uses cookies and similar technologies.

Cookies may be used for purposes including:

• Website functionality

• Security

• Shopping-cart functionality

• Remembering preferences

• Understanding Website usage

• Improving Website performance

• Analytics and other services that may be enabled on the Website

Some cookies are necessary for the Website to function, while others may be optional.

Because our Website is operated through Wix and may use third-party applications or integrations, additional cookies or tracking technologies may be placed on your device depending on the features we use.

You may be able to control cookies through your browser settings and, where applicable, our Website's cookie-consent tools.

8. Marketing Communications

If you voluntarily subscribe to our marketing communications, we may use your email address to send information about Wood Violet Mercantile, products, promotions, new releases, or other business updates.

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the message.

Even if you unsubscribe from marketing communications, we may continue sending necessary transactional communications, such as order confirmations, shipping updates, refund notices, or other messages relating to transactions you have made with us.

9. Information Sharing

We may share personal information when reasonably necessary to operate our business, including with:

• Wix and website service providers

• Payment processors

• Shipping carriers and shipping-label providers

• Email and communication providers

• Website analytics or technology providers

• Professional advisers, when necessary

• Government authorities or other parties when required by law

We may also disclose information when reasonably necessary to protect our rights, customers, Website, or business; investigate fraud or abuse; or comply with legal obligations.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, maintain business and accounting records, resolve disputes, enforce agreements, and comply with legal, tax, and regulatory obligations.

Certain transaction and financial records may need to be retained for longer periods under applicable law.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your Privacy Choices

Depending on applicable law and your circumstances, you may have rights concerning your personal information, which may include requesting access to, correction of, or deletion of certain personal information.

You may also have the right to withdraw consent where processing is based on consent.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

Some information may need to be retained when required or permitted by law.

13. Children's Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can address the matter appropriately.

14. Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, or applicable requirements.

16. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Wood Violet Mercantile LLC
Email: hello@woodvioletmercantile.com

Wood Violet Mercantile LLC
Wisconsin, USA