Return & Refund Policy

We want you to be happy with your purchase from Wood Violet Mercantile.

Because our products are handcrafted and some are personal-care products, certain products and situations may be subject to specific return restrictions described below.

1. General Returns

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, an item generally must be:

Unused
Unopened
In its original condition
In its original packaging, when applicable

You must contact us before sending a return.

2. Personal-Care Products

For health, hygiene, and safety reasons, opened or used personal-care products generally cannot be returned.

This includes products such as:

Lip balms
Tallow balms
Soaps
Other opened or used personal-care products

If you receive a personal-care product that is damaged, defective, incorrect, or otherwise has a problem, please contact us so we can determine an appropriate resolution.

3. Candles

Unused and undamaged candles may be eligible for return within the applicable return period.

Candles that have been burned or used generally cannot be returned unless they are defective or arrived damaged.

If a candle arrives damaged, please photograph the candle, container, packaging, and shipping box and contact us promptly.

4. Defective or Incorrect Products

If we sent you the wrong product, or if a product arrives damaged or has a manufacturing defect, please contact us as soon as reasonably possible.

Please include:

Your order number
A description of the issue
Photographs when appropriate

We may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

5. Change-of-Mind Returns

If you simply change your mind about an eligible unused product, the item must meet the return requirements described in this policy.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or another circumstance where we determine a refund of shipping is appropriate.

Unless the return is due to our error or a defective/incorrect product, the customer is generally responsible for return shipping costs.

6. Non-Returnable Items

Unless otherwise required by law, the following generally cannot be returned after opening or use:

Used soaps
Opened or used lip balms
Opened or used tallow balms
Used candles
Products that have been altered, damaged, or contaminated after delivery
Other personal-care products that cannot reasonably be resold for hygiene reasons

Sale or clearance items may also be designated as final sale when clearly identified at the time of purchase.

7. Preorder Cancellations and Returns

Preorder products are subject to the same return requirements as other products unless a different policy is clearly stated on the product page.

If you need to cancel a preorder, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the preorder enters production or fulfillment.

Once a preorder has shipped, cancellation is no longer available and the order will be subject to the applicable return provisions of this policy.

8. Exchanges

We do not guarantee exchanges.

If an eligible product needs to be replaced, we may provide a replacement when appropriate and available.

9. Refunds

Once an approved return is received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Your payment provider may require additional time to process and display the refund.

10. Return Shipping

Do not mail a return without contacting us first.

We will provide return instructions when a return is approved.

We do not currently provide a prepaid return label for ordinary change-of-mind returns.

If the return is due to our error, an incorrect item, or a qualifying defective or damaged product, we will work with you regarding reasonable return-shipping arrangements.

11. Refused or Undeliverable Packages

If a package is refused or returned to us because of an incorrect address, failure to claim the package, or another circumstance attributable to the customer, additional shipping costs may be deducted from a refund or may be required before reshipment.

12. How to Request a Return or Refund

To request a return, refund, replacement, or other resolution, contact:

Wood Violet Mercantile LLC
Email: hello@woodvioletmercantile.com

Please include:

Your name
Order number
Product involved
Reason for the request
Photographs, when applicable

Please wait for our response and return instructions before shipping anything back.

13. Our Goal

We stand behind the quality of our handmade products and want to resolve legitimate product issues fairly.

If something isn't right with your order, please contact us so we can review the situation and determine an appropriate solution.

14. Policy Changes

We may update this Return & Refund Policy from time to time.

Return & Refund Policy

We want you to be happy with your purchase from Wood Violet Mercantile.

Because our products are handcrafted and some are personal-care products, certain products and situations may be subject to specific return restrictions described below.

1. General Returns

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, an item generally must be:

Unused

Unopened

In its original condition

In its original packaging, when applicable

You must contact us before sending a return.

2. Personal-Care Products

For health, hygiene, and safety reasons, opened or used personal-care products generally cannot be returned.

This includes products such as:

Lip balms

Tallow balms

Soaps

Other opened or used personal-care products

If you receive a personal-care product that is damaged, defective, incorrect, or otherwise has a problem, please contact us so we can determine an appropriate resolution.

3. Candles

Unused and undamaged candles may be eligible for return within the applicable return period.

Candles that have been burned or used generally cannot be returned unless they are defective or arrived damaged.

If a candle arrives damaged, please photograph the candle, container, packaging, and shipping box and contact us promptly.

4. Defective or Incorrect Products

If we sent you the wrong product, or if a product arrives damaged or has a manufacturing defect, please contact us as soon as reasonably possible.

Please include:

Your order number

A description of the issue

Photographs when appropriate

We may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

5. Change-of-Mind Returns

If you simply change your mind about an eligible unused product, the item must meet the return requirements described in this policy.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or another circumstance where we determine a refund of shipping is appropriate.

Unless the return is due to our error or a defective/incorrect product, the customer is generally responsible for return shipping costs.

6. Non-Returnable Items

Unless otherwise required by law, the following generally cannot be returned after opening or use:

Used soaps

Opened or used lip balms

Opened or used tallow balms

Used candles

Products that have been altered, damaged, or contaminated after delivery

Other personal-care products that cannot reasonably be resold for hygiene reasons

Sale or clearance items may also be designated as final sale when clearly identified at the time of purchase.

7. Preorder Cancellations and Returns

Preorder products are subject to the same return requirements as other products unless a different policy is clearly stated on the product page.

If you need to cancel a preorder, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the preorder enters production or fulfillment.

Once a preorder has shipped, cancellation is no longer available and the order will be subject to the applicable return provisions of this policy.

8. Exchanges

We do not guarantee exchanges.

If an eligible product needs to be replaced, we may provide a replacement when appropriate and available.

9. Refunds

Once an approved return is received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

Your payment provider may require additional time to process and display the refund.

10. Return Shipping

Do not mail a return without contacting us first.

We will provide return instructions when a return is approved.

We do not currently provide a prepaid return label for ordinary change-of-mind returns.

If the return is due to our error, an incorrect item, or a qualifying defective or damaged product, we will work with you regarding reasonable return-shipping arrangements.

11. Refused or Undeliverable Packages

If a package is refused or returned to us because of an incorrect address, failure to claim the package, or another circumstance attributable to the customer, additional shipping costs may be deducted from a refund or may be required before reshipment.

12. How to Request a Return or Refund

To request a return, refund, replacement, or other resolution, contact:

Wood Violet Mercantile LLC Email: hello@woodvioletmercantile.com

Please include:

Your name

Order number

Product involved

Reason for the request

Photographs, when applicable

Please wait for our response and return instructions before shipping anything back.

13. Our Goal

We stand behind the quality of our handmade products and want to resolve legitimate product issues fairly.

If something isn't right with your order, please contact us so we can review the situation and determine an appropriate solution.

14. Policy Changes

We may update this Return & Refund Policy from time to time.

Wood Violet Mercantile LLC
Email: hello@woodvioletmercantile.com