Shipping Policy

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Wood Violet Mercantile LLC (“Wood Violet Mercantile,” “WVM,” “we,” “us,” or “our”) prepares and ships orders from Wisconsin.

We carefully package our handmade products and make reasonable efforts to process orders within the timeframes described below.

1. Order Processing

In-stock products are generally prepared for shipment within 2–3 business days after an order is placed.

Business days are Monday through Friday and do not include U.S. federal holidays.

Processing times may occasionally be longer during product launches, holidays, periods of unusually high order volume, supply delays, or other circumstances outside our reasonable control.

If an order contains a product with a longer stated processing time, that timeframe may apply to that product.

2. Preorder Products

Products identified as PREORDER are not currently ready for immediate shipment.

Each preorder product will include an estimated availability or shipping date whenever possible.

Preorder dates are estimates rather than guaranteed delivery dates and may change due to production, ingredient or material availability, supplier delays, weather, or other circumstances.

We will make reasonable efforts to keep customers informed of significant preorder delays.

3. Orders Containing In-Stock and Preorder Products

If an order contains both in-stock products and preorder products, the order may be shipped in separate shipments.

For example, an in-stock soap may ship before a preorder candle is ready.

If separate shipments are used, each shipment may have its own tracking number.

Shipping charges for mixed orders are calculated at checkout according to the shipping options and delivery rules applicable to the products in the order.

If the checkout displays separate shipping charges for separate product groups, those charges are part of the total shipping cost shown before the customer completes the purchase.

We do not charge additional shipping after checkout solely because we later need to create a separate shipment unless the customer separately requests an additional shipment or agrees to an additional charge.

4. Shipping Methods

We currently ship orders within the United States using available shipping services selected at checkout.

Shipping services may include USPS and other available carriers or services.

Available shipping methods and prices are displayed at checkout based on the customer's shipping address, order, product characteristics, and applicable shipping rules.

5. Shipping Times

Carrier delivery estimates are estimates and are not guaranteed.

After an order has been accepted by the carrier, delivery timing is generally outside our control.

Weather, holidays, carrier delays, transportation interruptions, incorrect addresses, and other circumstances may cause delays.

6. Tracking

When tracking is available, we will provide the tracking information associated with the shipment.

Customers should use the tracking information provided to monitor delivery status.

For orders shipped in multiple packages, separate tracking numbers may be provided for the different shipments.

7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because the shipping address was incorrect or incomplete, contact us as soon as possible.

Additional shipping costs may apply if the package must be reshipped.

8. Lost, Stolen, or Delayed Packages

Once a package has been accepted by the carrier, delivery is generally controlled by the carrier.

If tracking shows that a package is delayed, customers should first review the carrier's tracking information.

If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, building management, or the location where carriers normally leave packages.

Please contact us if you need assistance investigating a shipping issue.

We cannot guarantee replacement or refunds for packages confirmed by the carrier as delivered but subsequently lost or stolen after delivery.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product and contact us as soon as possible.

For damaged or defective products, please refer to our Return & Refund Policy.

10. Shipping Costs

Shipping costs are displayed at checkout before an order is completed.

Shipping costs may vary based on destination, package size, weight, shipping method, product type, and whether an order requires separate shipments.

11. Local Pickup

If local pickup is offered for a particular product or during a particular period, the applicable pickup instructions and location will be displayed at checkout or provided after purchase.

Customers should not travel to a pickup location until the order has been confirmed as ready for pickup.

12. Contact

Questions about shipping may be directed to:

Wood Violet Mercantile LLC
Email: hello@woodvioletmercantile.com

Wisconsin, USA