Terms & Conditions

Welcome to Wood Violet Mercantile.

These Terms & Conditions (“Terms”) govern your use of woodvioletmercantile.com (the “Website”) and purchases made from Wood Violet Mercantile LLC (“Wood Violet Mercantile,” “WVM,” “we,” “us,” or “our”).

By using our Website or placing an order, you agree to these Terms.

1. About Wood Violet Mercantile

Wood Violet Mercantile LLC is a Wisconsin-based small business offering handcrafted goods, including natural soaps, balms, candles, and other products.

Our products are made in small batches. Because they are handmade, minor variations in color, appearance, texture, scent, or finish may occur from one batch to another.

These natural variations are not necessarily defects.

2. Product Information

We make reasonable efforts to accurately describe and display our products, including their ingredients, dimensions, weights, colors, scents, and other characteristics.

Actual product appearance may vary slightly depending on lighting, displays, screens, photography, ingredients, and handmade production.

We reserve the right to correct typographical, pricing, inventory, or product-description errors.

3. Product Safety

Please read product descriptions, labels, warnings, and instructions before using our products.

Our products should be used only as intended.

For personal-care products, discontinue use if irritation or an adverse reaction occurs.

Candles must be used according to their safety instructions. Never leave a burning candle unattended, and keep candles away from children, pets, flammable materials, drafts, and other hazards.

Customers are responsible for using products safely and appropriately.

4. Ingredients

Product ingredient information is provided for customers to make informed purchasing decisions.

If you have allergies, sensitivities, or other concerns about an ingredient, please review the product information carefully and contact us before purchasing.

We cannot guarantee that a product will be suitable for every individual.

5. Pricing and Payment

Prices displayed on the Website are subject to change without notice.

Applicable sales taxes and shipping charges will be calculated at checkout when required.

Payment must be successfully completed before an order is accepted for fulfillment.

We reserve the right to cancel or refuse an order when necessary, including in cases of suspected fraud, pricing errors, inventory errors, or other circumstances requiring cancellation.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

6. Order Acceptance

Submitting an order does not necessarily mean that we have accepted the order.

We may contact you if additional information is needed or if an issue arises with your order.

Once an order is accepted, we will make reasonable efforts to fulfill it according to the product's stated availability and processing information.

7. Preorders

Certain products may be offered as preorders.

A preorder is an order for a product that is not currently ready for shipment.

The product page will identify the item as a preorder and, when available, provide an estimated availability or shipping date.

Preorder dates are estimates and may change due to production, supply, weather, shipping, or other circumstances.

If an order contains both in-stock and preorder products, we may ship the in-stock products separately before the preorder product is ready.

If separate shipments are required, shipping charges may be calculated accordingly at checkout.

Preorder items will be shipped when they become available, subject to reasonable production or supply delays.

8. Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible and the order will be subject to our Return & Refund Policy.

Preorder cancellation requests should be made before the preorder item enters production or fulfillment whenever possible.

9. Shipping

Orders are shipped according to our Shipping Policy.

Once a package has been delivered to the shipping carrier, delivery times are generally controlled by the carrier.

Shipping estimates are not guarantees.

Customers are responsible for providing an accurate shipping address at checkout.

10. Returns and Refunds

Returns, refunds, exchanges, cancellations, and damaged-product claims are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

11. Website Use

You agree to use the Website only for lawful purposes.

You may not use the Website to:

Violate applicable laws or regulations
Attempt to gain unauthorized access to our systems
Interfere with the Website's operation
Submit fraudulent orders
Upload malicious code
Misrepresent your identity
Abuse promotions, discounts, or other Website features

12. Intellectual Property

The Website and its contents, including text, photographs, graphics, logos, product descriptions, branding, designs, and other original materials, are owned by or licensed to Wood Violet Mercantile LLC unless otherwise indicated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission, except as permitted by applicable law.

13. Third-Party Services

Our Website may use third-party services for hosting, payment processing, shipping, analytics, email, or other business functions.

Those services may have their own terms and privacy policies.

We are not responsible for the independent acts, policies, or practices of third-party service providers.

14. Website Availability

We make reasonable efforts to keep the Website available and functioning, but we do not guarantee uninterrupted or error-free access.

We may modify, suspend, or discontinue portions of the Website at any time.

15. Limitation of Liability

To the extent permitted by applicable law, Wood Violet Mercantile LLC will not be liable for indirect, incidental, special, consequential, or other damages arising from use of the Website or purchase or use of our products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, damages, losses, or expenses arising from your unlawful use of the Website, violation of these Terms, or misuse of our products.

17. Governing Law

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles.

18. Changes to These Terms

We may update these Terms from time to time.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

19. Contact Us

Questions regarding these Terms may be directed to:

Wood Violet Mercantile LLC
Email: hello@woodvioletmercantile.com

Wisconsin, USA

Terms & Conditions

​

Welcome to Wood Violet Mercantile.

These Terms & Conditions (“Terms”) govern your use of woodvioletmercantile.com (the “Website”) and purchases made from Wood Violet Mercantile LLC (“Wood Violet Mercantile,” “WVM,” “we,” “us,” or “our”).

By using our Website or placing an order, you agree to these Terms.

1. About Wood Violet Mercantile

Wood Violet Mercantile LLC is a Wisconsin-based small business offering handcrafted goods, including natural soaps, balms, candles, and other products.

Our products are made in small batches. Because they are handmade, minor variations in color, appearance, texture, scent, or finish may occur from one batch to another.

These natural variations are not necessarily defects.

2. Product Information

We make reasonable efforts to accurately describe and display our products, including their ingredients, dimensions, weights, colors, scents, and other characteristics.

Actual product appearance may vary slightly depending on lighting, displays, screens, photography, ingredients, and handmade production.

We reserve the right to correct typographical, pricing, inventory, or product-description errors.

3. Product Safety

Please read product descriptions, labels, warnings, and instructions before using our products.

Our products should be used only as intended.

For personal-care products, discontinue use if irritation or an adverse reaction occurs.

Candles must be used according to their safety instructions. Never leave a burning candle unattended, and keep candles away from children, pets, flammable materials, drafts, and other hazards.

Customers are responsible for using products safely and appropriately.

4. Ingredients

Product ingredient information is provided for customers to make informed purchasing decisions.

If you have allergies, sensitivities, or other concerns about an ingredient, please review the product information carefully and contact us before purchasing.

We cannot guarantee that a product will be suitable for every individual.

5. Pricing and Payment

Prices displayed on the Website are subject to change without notice.

Applicable sales taxes and shipping charges will be calculated at checkout when required.

Payment must be successfully completed before an order is accepted for fulfillment.

We reserve the right to cancel or refuse an order when necessary, including in cases of suspected fraud, pricing errors, inventory errors, or other circumstances requiring cancellation.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

6. Order Acceptance

Submitting an order does not necessarily mean that we have accepted the order.

We may contact you if additional information is needed or if an issue arises with your order.

Once an order is accepted, we will make reasonable efforts to fulfill it according to the product's stated availability and processing information.

7. Preorders

Certain products may be offered as preorders.

A preorder is an order for a product that is not currently ready for shipment.

The product page will identify the item as a preorder and, when available, provide an estimated availability or shipping date.

Preorder dates are estimates and may change due to production, supply, weather, shipping, or other circumstances.

If an order contains both in-stock and preorder products, we may ship the in-stock products separately before the preorder product is ready.

If separate shipments are required, shipping charges may be calculated accordingly at checkout.

Preorder items will be shipped when they become available, subject to reasonable production or supply delays.

8. Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible and the order will be subject to our Return & Refund Policy.

Preorder cancellation requests should be made before the preorder item enters production or fulfillment whenever possible.

9. Shipping

Orders are shipped according to our Shipping Policy.

Once a package has been delivered to the shipping carrier, delivery times are generally controlled by the carrier.

Shipping estimates are not guarantees.

Customers are responsible for providing an accurate shipping address at checkout.

10. Returns and Refunds

Returns, refunds, exchanges, cancellations, and damaged-product claims are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

11. Website Use

You agree to use the Website only for lawful purposes.

You may not use the Website to:

Violate applicable laws or regulations

Attempt to gain unauthorized access to our systems

Interfere with the Website's operation

Submit fraudulent orders

Upload malicious code

Misrepresent your identity

Abuse promotions, discounts, or other Website features

12. Intellectual Property

The Website and its contents, including text, photographs, graphics, logos, product descriptions, branding, designs, and other original materials, are owned by or licensed to Wood Violet Mercantile LLC unless otherwise indicated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission, except as permitted by applicable law.

13. Third-Party Services

Our Website may use third-party services for hosting, payment processing, shipping, analytics, email, or other business functions.

Those services may have their own terms and privacy policies.

We are not responsible for the independent acts, policies, or practices of third-party service providers.

14. Website Availability

We make reasonable efforts to keep the Website available and functioning, but we do not guarantee uninterrupted or error-free access.

We may modify, suspend, or discontinue portions of the Website at any time.

15. Limitation of Liability

To the extent permitted by applicable law, Wood Violet Mercantile LLC will not be liable for indirect, incidental, special, consequential, or other damages arising from use of the Website or purchase or use of our products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, damages, losses, or expenses arising from your unlawful use of the Website, violation of these Terms, or misuse of our products.

17. Governing Law

Wood Violet Mercantile LLC
Email: hello@woodvioletmercantile.com